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Freeze-dried | Hypoallergenic | All-natural

​凍乾 | 低敏 | 天然

Terms and Conditions

條款

  • Our Contract All orders and subscription requests received are an offer to purchase and are subject to acceptance by woof.hk ("woofhk") and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order. Acceptance of your offer and completion of the contract between us only takes place when we start to process your order.

 

  • Delivery Dates After your payment is confirmed, we will hand over your order to our delivery partner. We have no control with regards to the delivery time once the your order is with the delivery partner.

 

  • Cancellation Cancellation of orders not accepted. All products are non-exchangeable and non-refundable unless there is a quality issue. 

​Payment

  • We accept American Express, Visa, MasterCard credit, FPS and Payme, Alipay and WeChat Pay. In order to offer the best security, American Express, Visa, MasterCard credit are processed securely by Stripe payments.
     

  • If you create an account, your card will be stored securely by Stripe so that you can check out on future visits without re-entering your card details.
     

  • We never store or have access to your credit or debit card details.

 

Delivery

  • Delivery will be made to the address specified by you when you place your order on the website. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
     

  • It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted, we will either leave the goods with a caretaker or in a safe place. 

  • In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
     

  • Typhoon 8 and above & Black Rainstorm Signal: your order will be delivered on the next available day.

Other
 

Circumstances beyond our control

  • Adverse weather conditions Adverse weather conditions may prevent the delivery of orders by the time requested, or at all. As set out above, in such circumstances, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
     

  • Force Majeure woofhk shall not be liable for late or non-delivery of any order if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any other cause or circumstance whatsoever beyond our reasonable control.
     

  • Website operation Whilst we agree to use our reasonable endeavours to ensure that this website is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of this website and shall be released from our obligations under these terms and conditions in the event of any cause beyond our reasonable control which renders the provision of this website impossible or impractical.

    Our Liability
     

  • Save as hereinbefore provided, whilst we will do our utmost to ensure that our service is uninterrupted and error-free we cannot guarantee this and, therefore, accept no responsibility for any interruption of our service and shall be released from our obligations under these terms and conditions in the event of any cause beyond our reasonable control which renders the provision of our service impossible or impractical.

  • We will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using our products.

  • We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

 

​(以英文版本為準)

合同

  • 我們收到的所有訂單均為購買要約,須經 woof.hk(“woofhk”)及其人員接受,我們保留自行決定拒絕任何訂單而無需說明理由的權利。如果遭到拒絕,我們將通過用於下訂單的付款方式全額退款或取消收到的任何付款。只有在我們開始處理您的訂單時,才會接受您的要約並完成我們之間的合同。

 

交貨日期

  • 在確認您的付款後,我們會將您的訂單交給我們的送貨合作夥伴。一旦您的訂單交付了合作夥伴,我們就無法控制交付時間。

 

取消訂單

  • 我們不接受取消訂單。所有產品均不可退換,除非出現質量問題。

​付款

  • 我們接受 American Express、Visa、MasterCard 信用卡、FPS 和 Payme、支付寶和微信支付。為了提供最佳安全性,Stripe 支付安全地處理美國運通、Visa、萬事達信用卡。

 

  • 如果您創建了一個帳戶,Stripe 將安全地存儲您的卡,以便您可以在以後的訪問中查看,而無需重新輸入您的卡詳細信息。

 

  • 我們從不存儲或訪問您的信用卡或銀行卡詳細信息。

送貨

  • 當您在網站下訂單時,將送貨到您指定的地址。我們保留在某些區域限制交貨的權利,這包括從我們的交貨時間表中完全消除某些區域的權利。

 

  • 您有責任確保在送貨時段內始終有合適的人員在送貨地址。我們可能會要求合適的人在交貨時簽收貨物。如果嘗試交付時沒有人在該地址,送貨公司可能會將貨物交給看管人或放在安全的地方。

 

  • 派送至某些涉及第三方的地點,如辦公室、醫院、機場、酒店、輪船等營業地點,應接受代表組織接受派送的任何授權人員的簽名作為證明。交付給您選擇的收件人。

 

  • 颱風 8 號及以上和黑色暴雨信號:您的訂單將在下一個可用日期送達。

 

其他

 

  • 我們無法控制的情況 惡劣的天氣條件 惡劣的天氣條件可能會阻止或根本無法按要求交付訂單。如上所述,在這種情況下,我們對您的責任將僅限於未交付的商品價格和交付成本。

 

  • 不可抗力 woofhk 不對任何訂單的延遲或未交付負責,如果延遲或失敗是由於以下任何原因造成的:(i) 不可抗力,(ii) 爆發敵對行動、騷亂、內亂、恐怖主義行為, (iii) 任何政府或當局的行為(包括拒絕或撤銷任何許可或同意), (iv) 火災、爆炸、洪水、霧或惡劣天氣,(v) 停電、電信線路故障、故障或工廠、機械或車輛故障,(vi) 供應商、分包商或交付合作夥伴的違約,(vii) 盜竊、惡意損壞、罷工、停工或任何類型的工業行動,以及 (viii) 任何其他原因或超出我們合理控制範圍的任何情況。

 

  • 網站運營雖然我們同意盡合理努力確保本網站全面運行且沒有錯誤,但我們不能保證這一點,因此,對本網站的任何缺陷和/或中斷不承擔任何責任,並應免除我們的義務根據這些條款和條件,如果發生超出我們合理控制範圍的任何原因導致本網站的提供不可能或不切實際。

 

我們的責任

 

  • 除上述規定外,雖然我們將盡最大努力確保我們的服務不中斷和無錯誤,但我們不能保證這一點,因此對我們服務的任何中斷不承擔任何責任,並應免除我們在這些條款下的義務和任何超出我們合理控制範圍的原因導致我們無法提供服務或不切實際的情況。

 

  • 我們將不對 (i) 並非由我們的任何違規行為造成的損失負責,或 (ii) 任何業務損失(包括利潤、收入、合同、預期儲蓄、數據、商譽或浪費支出的損失),或(iii) 當您開始使用我們的產品時,您和我們都無法預見的任何間接或後果性損失。

 

  • 如果延遲或失敗是由超出我們合理控制範圍的任何原因引起的,我們將不對任何延遲或未能遵守我們在這些條件下的義務負責。

Orders and cancellations