What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

 

How do we store, use, share and disclose our site visitors' personal information?

Woof.hk ("Our Company") is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at care@woof.hk.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at care@woof.hk.

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​(以英文版為準）

我們收集什麼類型的信息？

我們接收、收集和存儲您在我們網站上輸入或以任何其他方式提供給我們的任何信息。此外，我們還會收集用於將您的計算機連接到 Internet 的 Internet 協議 (IP) 地址；登錄;電子郵件地址;密碼;計算機和連接信息以及購買歷史記錄。我們可能會使用軟件工具來衡量和收集會話信息，包括頁面響應時間、訪問某些頁面的時長、頁面交互信息以及用於瀏覽離開頁面的方法。我們還收集個人身份信息（包括姓名、電子郵件、密碼、通訊）；付款詳情（包括信用卡信息）、評論、反饋、產品評論、推薦和個人資料。

 

我們如何收集信息？

當您在我們的網站上進行交易時，作為流程的一部分，我們會收集您提供給我們的個人信息，例如您的姓名、地址和電子郵件地址。您的個人信息將僅用於上述特定原因。

 

我們為什麼要收集此類個人信息？

我們出於以下目的收集此類非個人和個人信息：

提供和運營服務；

為我們的用戶提供持續的客戶幫助和技術支持；

能夠通過一般或個性化的服務相關通知和促銷信息聯繫我們的訪客和用戶；

創建匯總統計數據和其他匯總和/或推斷的非個人信息，我們或我們的業務合作夥伴可能會使用這些信息來提供和改進我們各自的服務；

遵守任何適用的法律和法規。

 

 

我們如何存儲、使用、共享和披露我們網站訪問者的個人信息？

我們公司託管在 Wix.com 平台上。 Wix.com 為我們提供了一個在線平台，使我們能夠向您銷售我們的產品和服務。您的數據可能會通過 Wix.com 的數據存儲、數據庫和一般 Wix.com 應用程序存儲。他們將您的數據存儲在防火牆後面的安全服務器上。

 

Wix.com 提供並由我們公司使用的所有直接支付網關都遵守 PCI-DSS 制定的標準，由 PCI 安全標準委員會管理，這是 Visa、萬事達、美國運通和 Discover 等品牌的共同努力。 PCI-DSS 要求有助於確保我們的商店及其服務提供商安全處理信用卡信息。

 

我們如何與您溝通？

我們可能會與您聯繫以通知您有關您的帳戶、解決您的帳戶問題、解決爭議、收取所欠費用或款項、通過調查或問卷調查您的意見、發送有關我們公司的更新或在其他必要時與您聯繫以執行我們的用戶協議、適用的國家法律以及我們可能與您達成的任何協議。出於這些目的，我們可能會通過電子郵件、電話、短信和郵政郵件與您聯繫。

 

您如何撤回您的同意？

如果您不希望我們再處理您的數據，請通過 care@woof.hk 與我們聯繫。

 

隱私政策更新

我們保留隨時修改本隱私政策的權利，因此請經常查看。更改和澄清將在其在網站上發布後立即生效。如果我們對本政策進行了重大更改，我們將在此處通知您它已更新，以便您了解我們收集哪些信息、我們如何使用這些信息以及在何種情況下（如果有）我們使用和/或披露它。

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問題和您的聯繫信息

如果您想：訪問、更正、修改或刪除我們擁有的關於您的任何個人信息，請通過 care@woof.hk 與我們聯繫。